Privacy Policy

Introduction

Welcome to ReelMoments. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create group video greetings.

Information We Collect

We collect information that you provide directly to us when using ReelMoments:

• Account Information: Email addresses for project organizers and contributors
• Profile Information: Names (first and last) for recipients and contributors
• Video Content: Video recordings and uploads submitted by contributors
• Project Information: Details about occasions, recipient information, and custom prompts
• Usage Data: Information about how you interact with our service, including IP addresses, browser type, and device information

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our video compilation service
• Send magic link authentication emails and project notifications
• Process and compile video messages into final video greetings
• Communicate with you about your projects and service updates
• Improve and optimize our service based on usage patterns
• Ensure the security and integrity of our platform
• Comply with legal obligations and prevent misuse

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We use trusted third-party services for cloud storage (Cloudflare R2), database hosting (Supabase), email delivery (Resend), and video processing. These providers are contractually obligated to protect your information.
• Project Participants: When you create or contribute to a project, your name and video content will be shared with the project organizer and included in the final compiled video.
• Legal Requirements: We may disclose information if required by law, court order, or legal process.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Video files are stored securely using Cloudflare R2 cloud storage
• Database information is encrypted and hosted on Supabase PostgreSQL
• Authentication uses secure magic link tokens instead of passwords
• All data transmission occurs over encrypted HTTPS connections

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project videos and associated data are stored until the project organizer deletes them or closes their account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of ReelMoments after any changes constitutes acceptance of the updated policy.

International Users

ReelMoments is operated in the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using ReelMoments, you consent to this transfer.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@reelmoments.app